Getting started is straightforward. Complete our short vendor registration form — it takes under 5 minutes. Once we've verified your details, you'll receive access to your vendor dashboard where you can start listing your products straight away. Need help listing? We can do it for you — just fill in a simple product details form and we'll take care of the rest.

IDREN is open to any independently owned UK business — whether you make, curate, or resell. That includes product-based businesses, service providers, and everything in between. If you're a maker selling handcrafted goods, a retailer curating a carefully selected range, or an independent service provider — you're welcome here.

What matters to us is who is selling, not what they're selling. IDREN is a community of independent businesses — meaning we do not accept applications from corporate brands, franchises, or businesses that aren't genuinely independently owned and operated.

All listings must accurately represent what's being sold and comply with UK consumer law. IDREN reserves the right to decline or remove any listing or account that doesn't meet our community standards.

We aim to review all vendor applications within 3 working days. Once approved, you'll receive an email with access to your vendor dashboard and everything you need to get started. If your application needs more information, we'll reach out directly — so keep an eye on your inbox.

Have a question while you wait? You can reach our team at info@idren.co.uk.

Absolutely — IDREN has no exclusivity requirement. You're free to continue selling through your own website or any other sales channel alongside your IDREN shop. We believe independent businesses should have full control over where and how they sell, and we'd never ask you to choose.

IDREN is an additional channel built to grow your reach — not replace what's already working for you.

Each listing takes under 10 minutes to set up. Log into your vendor dashboard, head to the Products section, and add your details — description, pricing, images, and stock levels. Prefer to hand it off? Fill in our simple product details form and we'll create your listings for you — no extra charge.

You can manage your inventory and track sales in real-time through your vendor dashboard. The platform allows you to update stock levels, view order statuses, and generate reports to monitor your business performance.

Joining IDREN is completely free — no sign-up fee, no monthly charges, no listing fees. We charge a 10% commission on each sale made through the platform. That's it. No hidden costs, no surprises.

Payments are processed every 14 days and transferred directly to your registered bank account. You'll receive an email confirmation for every payout, and you can track payment history at any time through your vendor dashboard.

Yes. As an independent business selling through IDREN, you are solely responsible for your own VAT registration, tax reporting, and compliance with HMRC requirements. IDREN does not provide tax advice and the commission structure does not account for or include any tax obligations on your behalf.

If you're unsure about your VAT status or tax obligations, we'd recommend speaking to an accountant or visiting the HMRC website for guidance.

Marketing and promotion: IDREN provides a range of marketing tools to help grow your brand. This includes social media promotion across TikTok, Instagram, YouTube and Facebook, email campaigns, and featured placements on our site and socials. We also run regular prize giveaways and promotions that boost customer engagement and drive sales for our vendors.

Content creation and showcasing: IDREN actively promotes and showcases independent vendors, their products, and their services across our channels. We repost existing vendor content and go further — working directly with vendors to create new content including product photography, video shoots, interviews, and customer testimonials for use across social media and beyond.

Blog and editorial: IDREN features an editorial blog where we spotlight vendors, share their stories, and shine a light on the independent businesses that make up our community. Being featured is another way your brand gets in front of shoppers who are actively looking to support businesses like yours.

You can contact our dedicated vendor support team by emailing info@idren.co.uk or via our vendor WhatsApp — details provided by email upon registration approval. We aim to respond to all enquiries within one working day.

Shipping and fulfillment: Vendors are responsible for fulfilling and shipping all orders placed through IDREN. This includes packaging, postage, and ensuring orders are dispatched in a timely manner. You are free to use whichever courier or postal service best suits your business — IDREN does not mandate a specific provider. We ask that all orders are dispatched within your stated processing time and that tracking information is updated in your vendor dashboard where available.

Returns: Shoppers can request a return within 14 days of receiving their order — vendors are notified immediately and expected to resolve the request within 3 working days. IDREN steps in as a mediator for any disputes that can't be resolved directly, ensuring neither party is left without support. We take customer satisfaction seriously, but we also have your back as a vendor — every case is reviewed fairly before any decision is made.

Complaints: For any complaints that can't be resolved between vendor and customer directly, IDREN's support team will mediate to reach a fair resolution for both parties. You can reach us at info@idren.co.uk.

Messaging: IDREN has a built-in messaging function within your vendor portal. When a customer sends a message, it is forwarded directly to your registered email address. You can then respond through your vendor portal, keeping all communication in one place.

Reviews: Customers can leave reviews on both individual products and your vendor profile. Reviews are visible to all shoppers on IDREN and play an important role in building trust with new customers. We encourage all vendors to provide an excellent experience — positive reviews are one of the most powerful tools for growing your presence on the platform.

Keeping IDREN genuinely independent is something we take seriously — it's the foundation the platform is built on. Every vendor application is reviewed before approval, and we actively screen for corporate brands, franchises, and businesses that aren't genuinely independently owned and operated.

We're committed to maintaining a marketplace where independent businesses aren't overshadowed by corporate budgets — and we continually monitor the platform to make sure that standard is upheld.

IDREN is built on trust — between vendors, shoppers, and the platform. We ask all vendors to ensure their products match their descriptions, respond to customer enquiries promptly, and handle any issues with care. Vendors who consistently fall short of these standards may have their account reviewed or suspended — but our support team will always work with you first to resolve any concerns before it reaches that point.

IDREN is built specifically for independent UK businesses — not adapted from a global platform that treats you as an afterthought. You keep control of your pricing, your brand identity, and your customer relationships. We charge 10% commission only when you sell — no monthly fees, no listing charges. On top of that, every vendor gets access to our active promotional service, built-in rewards and giveaways, and a dedicated support team. You won't find that combination elsewhere.

Yes — there's no lock-in period and no exit fee. If you decide IDREN isn't right for your business, you can close your account at any time through your vendor dashboard. Any pending orders at the time of closure will need to be fulfilled before your account is deactivated.

We'd always rather hear from you first if something isn't working — our support team is here to help resolve any issues before you make that call.